Privacy Policy
Last Updated: 15 January 2025
At luretanoqis, we understand that your personal information matters. This policy explains how we collect, use, and protect your data when you engage with our budget preparation education services.
We're committed to transparency. If something here doesn't make sense, reach out and we'll clarify it in plain English.
Privacy Questions? Email us at help@luretanoqis.com or call +61451160029. Our office is at 400 Soldiers Point Rd, Salamander Bay NSW 2317, Australia.
1. Information We Collect
We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:
Information You Provide Directly
When you sign up for our budget preparation programs or contact us for information, you share details with us. This includes:
- Identity information: Your name, date of birth, and any identification documents required for enrolment verification
- Contact details: Email address, phone number, mailing address
- Educational background: Prior qualifications, work experience relevant to finance, current employment status
- Financial information: Payment details for course fees, banking information for refund processing if applicable
- Communication records: Any correspondence you have with our team, including support requests and feedback
Information Collected Automatically
When you visit our website, certain technical data gets collected automatically. This helps us keep things running smoothly and understand how people use our platform.
- Device information: Browser type, operating system, device identifiers
- Usage data: Pages viewed, time spent on different sections, navigation patterns
- Location data: General location based on IP address (city or region level, not precise coordinates)
- Cookies and tracking: Small data files that remember your preferences and help us analyse site performance
About Cookies
We use essential cookies to make our website function properly, analytics cookies to understand how people use our site, and preference cookies to remember your settings. You can control cookie preferences through your browser settings, though some features might not work as well if you disable certain types.
2. How We Use Your Information
We're not in the business of collecting data just to have it. Everything we gather serves a specific purpose related to providing quality education services.
| Purpose | What This Means | Legal Basis |
|---|---|---|
| Service Delivery | Processing enrolments, providing course materials, tracking progress, issuing certificates | Contract performance |
| Communication | Sending course updates, responding to inquiries, sharing relevant educational resources | Legitimate interest |
| Payment Processing | Handling transactions, processing refunds, maintaining financial records | Contract performance |
| Service Improvement | Analysing how people use our platform, identifying areas for enhancement | Legitimate interest |
| Compliance | Meeting Australian Privacy Principles, maintaining required records, responding to legal requests | Legal obligation |
| Marketing | Informing you about new programs or updates (only with your consent) | Consent |
We don't sell your personal information to third parties. That's not how we operate, and it never will be.
3. Sharing Your Information
Sometimes we need to share certain information with others to provide our services effectively. Here's who might see your data and why:
Service Providers
We work with carefully selected companies that help us deliver our programs. These include:
- Payment processors who handle transactions securely
- Email service providers who help us communicate with students
- Cloud hosting services that store course materials
- Analytics platforms that help us understand website usage
All these providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Educational Partners
If you're taking a program that involves industry partnerships or guest instructors, we might share relevant information with those partners. This only happens when it's necessary for delivering the educational experience you signed up for.
Legal Requirements
We'll disclose information if required by Australian law, court order, or government regulation. We'll also share data if necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If luretanoqis is involved in a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. You'd be notified beforehand, and the same privacy protections would continue to apply.
4. Your Privacy Rights
Under Australian privacy law, you have meaningful control over your personal information. These aren't just theoretical rights – we've set up straightforward processes to help you exercise them.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
If something's wrong or outdated, let us know and we'll fix it promptly. Accurate records matter to us too.
Delete Your Data
Ask us to remove your information, subject to certain legal obligations that might require us to keep specific records.
Object to Processing
Tell us if you don't want us using your information for specific purposes like marketing communications.
Restrict Processing
Request that we limit how we use your data in certain situations, such as while we verify accuracy.
Data Portability
Get your information in a format that you can transfer to another service provider if you choose.
How to Exercise Your Rights
Email help@luretanoqis.com with your request. Include enough detail so we can verify your identity and understand what you need. We'll respond within 30 days, or let you know if we need more time for complex requests.
There's no fee for most requests. If your request is clearly unfounded or excessive, we might charge a reasonable administrative fee or decline the request.
5. Data Security Measures
We take data protection seriously. While no system is completely immune to security issues, we've implemented multiple layers of protection.
Encryption
All data transmitted between your device and our servers uses industry-standard TLS encryption. Stored data is encrypted at rest.
Access Controls
Staff only access the information they need for their specific role. All access is logged and regularly reviewed.
Regular Audits
We conduct quarterly security assessments and annual third-party audits to identify and address vulnerabilities.
Staff Training
Everyone on our team receives ongoing privacy and security training. They understand the importance of protecting your information.
Incident Response
We have detailed procedures for responding to any data breach. You'd be notified promptly if your information was affected.
Secure Infrastructure
Our systems are hosted in secure Australian data centres with physical security measures and redundant backups.
Your Security Responsibility
Choose a strong, unique password for your account. Don't share your login credentials. Log out after using shared devices. Report any suspicious activity to us immediately.
6. Data Retention
We don't keep your information longer than necessary. How long we retain different types of data depends on several factors:
- Active student records: Maintained for the duration of your enrolment plus seven years after completion. This meets Australian education record requirements and allows us to provide transcripts or certificates if you need them later.
- Financial records: Kept for seven years from the transaction date to comply with Australian tax law.
- Marketing communications: Stored until you unsubscribe or request deletion, whichever comes first.
- Support correspondence: Generally retained for three years to help us track recurring issues and improve our service.
- Website analytics: Aggregated and anonymized after 26 months, with no personally identifiable information retained.
After retention periods expire, we securely delete or anonymize your information. Backups are purged according to our standard backup rotation schedule, typically within 90 days.
7. International Data Transfers
Your information is primarily stored and processed in Australia. However, some of our service providers operate globally, which means your data might occasionally be transferred outside Australia.
When this happens, we ensure adequate protection through:
- Standard contractual clauses approved by relevant authorities
- Verification that the receiving country has adequate privacy protections
- Additional security measures specific to international transfers
The majority of our key service providers maintain Australian data centres, minimizing the need for international transfers.
8. Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 without verifiable parental consent.
If you're under 18 and interested in our programs, a parent or legal guardian needs to complete the enrolment process on your behalf. If we discover we've inadvertently collected information from someone under 18 without proper consent, we'll delete it promptly.
9. Third-Party Links
Our website might include links to external resources that we think you'll find useful. We're not responsible for the privacy practices of these third-party sites.
When you click a link to another website, read their privacy policy. They operate independently and may handle your information differently than we do.
10. Policy Changes
We review and update this policy periodically as our practices evolve or regulations change. The date at the top shows when this version took effect.
If we make significant changes that affect how we handle your information, we'll notify you by email and post a prominent notice on our website at least 30 days before the changes take effect.
Continuing to use our services after changes become effective means you accept the updated policy.
11. Complaints and Disputes
If you're concerned about how we've handled your information, start by contacting us directly at help@luretanoqis.com. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
- Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001